{"id":151,"date":"2026-07-25T21:19:16","date_gmt":"2026-07-25T18:19:16","guid":{"rendered":"https:\/\/gsvaping.com\/return-refund-policy-en\/"},"modified":"2026-07-25T21:29:34","modified_gmt":"2026-07-25T18:29:34","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/gsvaping.com\/en\/return-refund-policy\/","title":{"rendered":"Return &#038; Refund Policy"},"content":{"rendered":"\n<style>\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@400;500;600;700;800;900&amp;display=swap');\n\n.gsv-policy-container-en {\n    font-family: 'Inter', system-ui, -apple-system, sans-serif;\n    direction: ltr;\n    text-align: left;\n    max-width: 1400px;\n    margin: 0 auto;\n    padding: 15px 10px;\n    color: #1e293b;\n    box-sizing: border-box;\n}\n\n.gsv-policy-container-en * {\n    box-sizing: border-box;\n}\n\n\/* Header Banner - GS Vaping Dark Gold Brand *\/\n.gsv-hero-banner-en {\n    background: linear-gradient(135deg, #0a0d14 0%, #161c2a 50%, #0f1420 100%);\n    color: #ffffff;\n    border-radius: 20px;\n    padding: 50px 35px;\n    text-align: center;\n    margin-bottom: 30px;\n    box-shadow: 0 15px 35px rgba(10, 13, 20, 0.2);\n    position: relative;\n    overflow: hidden;\n    border: 1px solid rgba(245, 158, 11, 0.2);\n}\n\n.gsv-hero-banner-en::before {\n    content: '';\n    position: absolute;\n    top: -40%;\n    left: -10%;\n    width: 350px;\n    height: 350px;\n    background: radial-gradient(circle, rgba(245, 158, 11, 0.18) 0%, rgba(0,0,0,0) 70%);\n    border-radius: 50%;\n    pointer-events: none;\n}\n\n.gsv-hero-banner-en::after {\n    content: '';\n    position: absolute;\n    bottom: -40%;\n    right: -10%;\n    width: 350px;\n    height: 350px;\n    background: radial-gradient(circle, rgba(217, 119, 6, 0.12) 0%, rgba(0,0,0,0) 70%);\n    border-radius: 50%;\n    pointer-events: none;\n}\n\n.gsv-brand-tag-en {\n    display: inline-flex;\n    align-items: center;\n    gap: 8px;\n    background: linear-gradient(90deg, rgba(245, 158, 11, 0.2) 0%, rgba(217, 119, 6, 0.1) 100%);\n    border: 1px solid rgba(245, 158, 11, 0.4);\n    color: #fbbf24;\n    padding: 8px 20px;\n    border-radius: 50px;\n    font-size: 0.9rem;\n    font-weight: 800;\n    margin-bottom: 20px;\n    letter-spacing: 0.5px;\n    text-transform: uppercase;\n}\n\n.gsv-hero-banner-en h1 {\n    font-size: 2.5rem;\n    font-weight: 900;\n    margin: 0 0 15px 0;\n    color: #ffffff !important;\n    letter-spacing: -0.5px;\n}\n\n.gsv-hero-banner-en p {\n    font-size: 1.1rem;\n    color: #cbd5e1 !important;\n    margin: 0 auto;\n    max-width: 750px;\n    line-height: 1.7;\n}\n\n\/* 1400px Grid Layout *\/\n.gsv-grid-2col-en {\n    display: grid;\n    grid-template-columns: repeat(2, 1fr);\n    gap: 25px;\n    margin-bottom: 25px;\n}\n\n.gsv-full-width-en {\n    margin-bottom: 25px;\n}\n\n\/* Luxury Cards *\/\n.gsv-card-en {\n    background: #ffffff;\n    border: 1px solid #e2e8f0;\n    border-radius: 18px;\n    padding: 30px;\n    box-shadow: 0 4px 25px rgba(15, 23, 42, 0.04);\n    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);\n    height: 100%;\n    display: flex;\n    flex-direction: column;\n}\n\n.gsv-card-en:hover {\n    transform: translateY(-2px);\n    box-shadow: 0 12px 35px rgba(15, 23, 42, 0.08);\n    border-color: #cbd5e1;\n}\n\n.gsv-card-header-en {\n    display: flex;\n    align-items: center;\n    gap: 16px;\n    margin-bottom: 20px;\n    border-bottom: 2px solid #f1f5f9;\n    padding-bottom: 16px;\n}\n\n.gsv-icon-badge-en {\n    width: 48px;\n    height: 48px;\n    border-radius: 14px;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    font-weight: 800;\n    font-size: 1.25rem;\n    flex-shrink: 0;\n}\n\n.gsv-icon-amber { background: #fef3c7; color: #d97706; }\n.gsv-icon-rose  { background: #ffe4e6; color: #e11d48; }\n.gsv-icon-emerald { background: #d1fae5; color: #059669; }\n.gsv-icon-indigo { background: #e0e7ff; color: #4f46e5; }\n.gsv-icon-dark  { background: #0f172a; color: #f59e0b; }\n\n.gsv-card-title-en {\n    font-size: 1.35rem;\n    font-weight: 800;\n    color: #0f172a !important;\n    margin: 0;\n}\n\n\/* List Formatting *\/\n.gsv-styled-list-en {\n    list-style: none !important;\n    padding: 0 !important;\n    margin: 0 !important;\n}\n\n.gsv-styled-list-item-en {\n    position: relative;\n    padding-left: 32px !important;\n    margin-bottom: 16px;\n    line-height: 1.7;\n    font-size: 1rem;\n    color: #334155;\n}\n\n.gsv-styled-list-item-en:last-child {\n    margin-bottom: 0;\n}\n\n.gsv-styled-list-item-en::before {\n    content: \"\u2713\";\n    position: absolute;\n    left: 0;\n    top: 3px;\n    width: 22px;\n    height: 22px;\n    background: #dcfce7;\n    color: #16a34a;\n    border-radius: 50%;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    font-size: 0.8rem;\n    font-weight: 800;\n}\n\n\/* Excluded Grid Items *\/\n.gsv-excluded-list-en {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));\n    gap: 14px;\n    margin: 18px 0;\n}\n\n.gsv-excluded-badge-en {\n    background: #f8fafc;\n    border: 1px solid #e2e8f0;\n    border-radius: 12px;\n    padding: 15px 18px;\n    display: flex;\n    align-items: center;\n    gap: 12px;\n    font-weight: 600;\n    color: #334155;\n    font-size: 0.95rem;\n}\n\n.gsv-excluded-badge-en::before {\n    content: \"\u2715\";\n    color: #dc2626;\n    font-size: 0.85rem;\n    font-weight: 900;\n    background: #fee2e2;\n    width: 24px;\n    height: 24px;\n    border-radius: 50%;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    flex-shrink: 0;\n}\n\n\/* Alert Warning Box *\/\n.gsv-alert-warning-en {\n    background: linear-gradient(135deg, #fff1f2 0%, #fff5f5 100%);\n    border: 1px solid #fecdd3;\n    border-left: 5px solid #e11d48;\n    border-radius: 14px;\n    padding: 20px;\n    margin-top: auto;\n}\n\n.gsv-alert-title-en {\n    color: #9f1239;\n    font-weight: 800;\n    font-size: 1.05rem;\n    margin-bottom: 8px;\n    display: flex;\n    align-items: center;\n    gap: 10px;\n}\n\n.gsv-alert-desc-en {\n    color: #881337 !important;\n    font-size: 0.95rem;\n    margin: 0;\n    line-height: 1.65;\n}\n\n\/* Shipping Grid *\/\n.gsv-shipping-box-en {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(240px, 1fr));\n    gap: 18px;\n    margin-top: 10px;\n}\n\n.gsv-shipping-item-en {\n    border-radius: 14px;\n    padding: 20px;\n    border: 1px solid #e2e8f0;\n    background: #f8fafc;\n}\n\n.gsv-shipping-item-en.free-shipping {\n    background: #f0fdf4;\n    border-color: #bbf7d0;\n}\n\n.gsv-pill-tag-en {\n    display: inline-block;\n    padding: 5px 14px;\n    border-radius: 30px;\n    font-size: 0.8rem;\n    font-weight: 800;\n    margin-bottom: 12px;\n    text-transform: uppercase;\n    letter-spacing: 0.5px;\n}\n\n.gsv-pill-green { background: #16a34a; color: #ffffff; }\n.gsv-pill-slate { background: #475569; color: #ffffff; }\n\n.gsv-shipping-item-en h4 {\n    margin: 0 0 10px 0;\n    font-size: 1.05rem;\n    color: #0f172a !important;\n    font-weight: 800;\n}\n\n.gsv-shipping-item-en p {\n    margin: 0;\n    color: #475569 !important;\n    line-height: 1.65;\n    font-size: 0.95rem;\n}\n\n\/* Payment Methods Grid *\/\n.gsv-payment-box-en {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(240px, 1fr));\n    gap: 18px;\n    margin-top: 10px;\n}\n\n.gsv-payment-item-en {\n    background: #f8fafc;\n    border: 1px solid #e2e8f0;\n    border-radius: 14px;\n    padding: 20px;\n}\n\n.gsv-payment-item-en h4 {\n    margin: 0 0 10px 0;\n    color: #0f172a !important;\n    font-size: 1.05rem;\n    font-weight: 800;\n}\n\n.gsv-payment-item-en p {\n    margin: 0;\n    color: #475569 !important;\n    font-size: 0.95rem;\n    line-height: 1.65;\n}\n\n.gsv-duration-badge-en {\n    display: inline-flex;\n    align-items: center;\n    gap: 6px;\n    margin-top: 14px;\n    background: #f0f9ff;\n    border: 1px solid #bae6fd;\n    color: #0369a1;\n    font-size: 0.82rem;\n    font-weight: 700;\n    padding: 4px 14px;\n    border-radius: 30px;\n}\n\n\/* Branches Cards 1400px Grid *\/\n.gsv-branches-container-en {\n    display: grid;\n    grid-template-columns: repeat(3, 1fr);\n    gap: 20px;\n    margin-top: 18px;\n}\n\n.gsv-branch-item-en {\n    background: #ffffff;\n    border: 1px solid #e2e8f0;\n    border-radius: 16px;\n    padding: 22px;\n    text-align: center;\n    box-shadow: 0 2px 10px rgba(0,0,0,0.03);\n    transition: all 0.25s ease;\n}\n\n.gsv-branch-item-en:hover {\n    transform: translateY(-4px);\n    box-shadow: 0 12px 25px rgba(0,0,0,0.07);\n    border-color: #cbd5e1;\n}\n\n.gsv-branch-title-en {\n    font-size: 1.15rem;\n    font-weight: 800;\n    color: #0f172a;\n    margin-bottom: 16px;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    gap: 8px;\n}\n\n.gsv-call-btn-en {\n    display: inline-flex;\n    align-items: center;\n    justify-content: center;\n    gap: 10px;\n    width: 100%;\n    background: linear-gradient(135deg, #0a0d14 0%, #1e293b 100%);\n    color: #f59e0b !important;\n    border: 1px solid rgba(245, 158, 11, 0.3);\n    text-decoration: none !important;\n    padding: 12px 20px;\n    border-radius: 12px;\n    font-weight: 800;\n    font-size: 1.05rem;\n    transition: all 0.2s ease;\n}\n\n.gsv-call-btn-en:hover {\n    background: #f59e0b;\n    color: #0a0d14 !important;\n    border-color: #f59e0b;\n    box-shadow: 0 6px 20px rgba(245, 158, 11, 0.3);\n}\n\n\/* Mobile &amp; Tablet Responsiveness Optimization *\/\n@media (max-width: 1024px) {\n    .gsv-grid-2col-en {\n        grid-template-columns: 1fr;\n    }\n    .gsv-branches-container-en {\n        grid-template-columns: repeat(auto-fit, minmax(240px, 1fr));\n    }\n}\n\n@media (max-width: 640px) {\n    .gsv-policy-container-en {\n        padding: 8px 4px !important;\n    }\n    .gsv-hero-banner-en {\n        padding: 28px 14px !important;\n        border-radius: 14px !important;\n        margin-bottom: 16px !important;\n    }\n    .gsv-hero-banner-en h1 {\n        font-size: 1.6rem !important;\n    }\n    .gsv-hero-banner-en p {\n        font-size: 0.95rem !important;\n    }\n    .gsv-card-en {\n        padding: 16px 12px !important;\n        border-radius: 14px !important;\n    }\n    .gsv-card-title-en {\n        font-size: 1.2rem !important;\n    }\n    .gsv-branches-container-en {\n        grid-template-columns: 1fr !important;\n        gap: 12px !important;\n    }\n    .gsv-branch-item-en {\n        padding: 16px 12px !important;\n    }\n    .gsv-grid-2col-en {\n        gap: 16px !important;\n        margin-bottom: 16px !important;\n    }\n}\n<\/style>\n\n<div class=\"gsv-policy-container-en\">\n    <!-- Header -->\n    <div class=\"gsv-hero-banner-en\">\n        <div class=\"gsv-brand-tag-en\">\n            <span>\u2728<\/span> GS Vaping | Gulf Service Vape\n        <\/div>\n        <h1>Return &amp; Refund Policy<\/h1>\n        <p>At GS Vaping, we are committed to providing exceptional service and protecting consumer rights. All returns and exchanges are handled with full transparency in accordance with Kuwait Consumer Protection Law.<\/p>\n    <\/div>\n\n    <!-- Row 1: 2-Column Layout for 1400px -->\n    <div class=\"gsv-grid-2col-en\">\n        <!-- Section 1 -->\n        <div class=\"gsv-card-en\">\n            <div class=\"gsv-card-header-en\">\n                <div class=\"gsv-icon-badge-en gsv-icon-amber\">1<\/div>\n                <h2 class=\"gsv-card-title-en\">Return Period &amp; Conditions<\/h2>\n            <\/div>\n            <p style=\"margin-top:0;color: #475569;margin-bottom: 18px;font-size: 1rem\">In accordance with Kuwait Consumer Protection Law, customers have the right to exchange or return products within <strong>14 days<\/strong> from the purchase date, provided that all of the following conditions are met:<\/p>\n            <ul class=\"gsv-styled-list-en\">\n                <li class=\"gsv-styled-list-item-en\"><strong>Original Invoice:<\/strong> No return or exchange request will be accepted without presenting the purchase invoice or confirmed order number.<\/li>\n                <li class=\"gsv-styled-list-item-en\"><strong>Original Condition:<\/strong> The product must be in its original factory packaging, securely sealed, and completely unopened or unused.<\/li>\n                <li class=\"gsv-styled-list-item-en\"><strong>Packaging Integrity:<\/strong> The outer box\/packaging must be free from any tears, scratches, or external damage.<\/li>\n            <\/ul>\n        <\/div>\n\n        <!-- Section 2 -->\n        <div class=\"gsv-card-en\">\n            <div class=\"gsv-card-header-en\">\n                <div class=\"gsv-icon-badge-en gsv-icon-rose\">2<\/div>\n                <h2 class=\"gsv-card-title-en\">Excluded Products (Non-Returnable)<\/h2>\n            <\/div>\n            <p style=\"margin-top:0;color: #475569;margin-bottom: 14px\">Due to the personal and health-sensitive nature of our products, and to safeguard public health, <strong>the following items cannot be returned or exchanged once opened for any reason:<\/strong><\/p>\n            \n            <div class=\"gsv-excluded-list-en\">\n                <div class=\"gsv-excluded-badge-en\">All E-Liquids &amp; Flavors<\/div>\n                <div class=\"gsv-excluded-badge-en\">Pods &amp; Coils<\/div>\n                <div class=\"gsv-excluded-badge-en\">Opened \/ Filled Vape Devices<\/div>\n                <div class=\"gsv-excluded-badge-en\">Opened Disposable Vapes<\/div>\n            <\/div>\n\n            <div class=\"gsv-alert-warning-en\">\n                <div class=\"gsv-alert-title-en\">\n                    <span>\u26a0\ufe0f<\/span> Important Notice\n                <\/div>\n                <p class=\"gsv-alert-desc-en\">If you open and use a product and do not like its taste or performance, it cannot be returned or exchanged. Returns are strictly limited to sealed products in their original factory condition.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <!-- Row 2: 2-Column Layout for 1400px -->\n    <div class=\"gsv-grid-2col-en\">\n        <!-- Section 3 -->\n        <div class=\"gsv-card-en\">\n            <div class=\"gsv-card-header-en\">\n                <div class=\"gsv-icon-badge-en gsv-icon-emerald\">3<\/div>\n                <h2 class=\"gsv-card-title-en\">Shipping &amp; Delivery Fees<\/h2>\n            <\/div>\n            <div class=\"gsv-shipping-box-en\">\n                <div class=\"gsv-shipping-item-en free-shipping\">\n                    <span class=\"gsv-pill-tag-en gsv-pill-green\">Store Covers All Fees<\/span>\n                    <h4>Store Error or Manufacturing Defect<\/h4>\n                    <p>If you receive an incorrect item or a product with a clear manufacturing defect, GS Vaping covers all exchange and shipping fees.<\/p>\n                <\/div>\n\n                <div class=\"gsv-shipping-item-en\">\n                    <span class=\"gsv-pill-tag-en gsv-pill-slate\">Customer Covers Delivery Fee<\/span>\n                    <h4>Customer Preference (Change of Mind)<\/h4>\n                    <p>If you wish to exchange or return an item that is intact and matching your order (within 14 days), the customer pays the delivery courier fee.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <!-- Section 4 -->\n        <div class=\"gsv-card-en\">\n            <div class=\"gsv-card-header-en\">\n                <div class=\"gsv-icon-badge-en gsv-icon-indigo\">4<\/div>\n                <h2 class=\"gsv-card-title-en\">Refund Procedures<\/h2>\n            <\/div>\n            <div class=\"gsv-payment-box-en\">\n                <div class=\"gsv-payment-item-en\">\n                    <h4>\ud83d\udcb3 Electronic Payment (K-Net, Visa, Mastercard, Wamd)<\/h4>\n                    <p>Refunds are processed back to the original bank account or card used.<\/p>\n                    <div class=\"gsv-duration-badge-en\">\u23f1\ufe0f Takes 3 to 14 Business Days<\/div>\n                <\/div>\n\n                <div class=\"gsv-payment-item-en\">\n                    <h4>\ud83d\udcb5 Cash on Delivery<\/h4>\n                    <p>We will contact you to arrange a suitable refund method (via direct bank transfer) or issue store credit.<\/p>\n                    <div class=\"gsv-duration-badge-en\">\u23f1\ufe0f Direct Bank Transfer or Store Credit<\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <!-- Row 3: Full Width Branches Section -->\n    <div class=\"gsv-full-width-en\">\n        <div class=\"gsv-card-en\">\n            <div class=\"gsv-card-header-en\">\n                <div class=\"gsv-icon-badge-en gsv-icon-dark\">5<\/div>\n                <h2 class=\"gsv-card-title-en\">Contact Us &amp; Authorized Branches in Kuwait<\/h2>\n            <\/div>\n            <p style=\"margin-top:0;color: #475569;font-size: 1rem\">For any inquiries regarding our Return &amp; Refund Policy or for product assessment assistance, please visit or call our authorized branches:<\/p>\n            \n            <div class=\"gsv-branches-container-en\">\n                <div class=\"gsv-branch-item-en\">\n                    <div class=\"gsv-branch-title-en\">\ud83d\udccd Mahboula Branch<\/div>\n                    <a href=\"tel:+96596687597\" class=\"gsv-call-btn-en\">\ud83d\udcde +965 96687597<\/a>\n                <\/div>\n\n                <div class=\"gsv-branch-item-en\">\n                    <div class=\"gsv-branch-title-en\">\ud83d\udccd Hawally Branch<\/div>\n                    <a href=\"tel:+96555434937\" class=\"gsv-call-btn-en\">\ud83d\udcde +965 55434937<\/a>\n                <\/div>\n\n                <div class=\"gsv-branch-item-en\">\n                    <div class=\"gsv-branch-title-en\">\ud83d\udccd Barayih Salem Branch<\/div>\n                    <a href=\"tel:+96566881040\" class=\"gsv-call-btn-en\">\ud83d\udcde +965 66881040<\/a>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u2728 GS Vaping | Gulf Service Vape Return &amp; Refund Policy At GS Vaping, we are committed to providing exceptional service and protecting consumer rights. All returns and exchanges are handled with full transparency in accordance with Kuwait Consumer Protection Law. 1 Return Period &amp; Conditions In accordance with Kuwait Consumer Protection Law, customers have [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"ai_generated_summary":"","footnotes":""},"class_list":["post-151","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/gsvaping.com\/en\/wp-json\/wp\/v2\/pages\/151","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gsvaping.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gsvaping.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gsvaping.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gsvaping.com\/en\/wp-json\/wp\/v2\/comments?post=151"}],"version-history":[{"count":2,"href":"https:\/\/gsvaping.com\/en\/wp-json\/wp\/v2\/pages\/151\/revisions"}],"predecessor-version":[{"id":164,"href":"https:\/\/gsvaping.com\/en\/wp-json\/wp\/v2\/pages\/151\/revisions\/164"}],"wp:attachment":[{"href":"https:\/\/gsvaping.com\/en\/wp-json\/wp\/v2\/media?parent=151"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}