Return Period & Conditions
In accordance with Kuwait Consumer Protection Law, customers have the right to exchange or return products within 14 days from the purchase date, provided that all of the following conditions are met:
- Original Invoice: No return or exchange request will be accepted without presenting the purchase invoice or confirmed order number.
- Original Condition: The product must be in its original factory packaging, securely sealed, and completely unopened or unused.
- Packaging Integrity: The outer box/packaging must be free from any tears, scratches, or external damage.
Excluded Products (Non-Returnable)
Due to the personal and health-sensitive nature of our products, and to safeguard public health, the following items cannot be returned or exchanged once opened for any reason:
If you open and use a product and do not like its taste or performance, it cannot be returned or exchanged. Returns are strictly limited to sealed products in their original factory condition.
Shipping & Delivery Fees
Store Error or Manufacturing Defect
If you receive an incorrect item or a product with a clear manufacturing defect, GS Vaping covers all exchange and shipping fees.
Customer Preference (Change of Mind)
If you wish to exchange or return an item that is intact and matching your order (within 14 days), the customer pays the delivery courier fee.
Refund Procedures
💳 Electronic Payment (K-Net, Visa, Mastercard, Wamd)
Refunds are processed back to the original bank account or card used.
💵 Cash on Delivery
We will contact you to arrange a suitable refund method (via direct bank transfer) or issue store credit.
Contact Us & Authorized Branches in Kuwait
For any inquiries regarding our Return & Refund Policy or for product assessment assistance, please visit or call our authorized branches: